Deleting your account

How to delete your Able account and what happens when you do

We've gone through a lot of care to make sure that when you delete your Able account, all of your data is properly deleted.

Before deleting your account you might want to download your data.

How to delete your account

While logged in to your Able account:

1. from the Able homepage, click on your profile picture at the the top right.

2. select Settings

3. select Account from the settings side menu

4. under Account settings, click Delete account

5. you will be prompted to confirm that you want to delete your account.

What happens when you delete your account

Once you have confirmed that you would like to delete your account, the following happens:

1. you are immediately logged out

2. your account is deactivated and marked for deletion

3. a background job will shortly proceed to delete all of your data from our production database

4. if any people have replied to comments you have posted on Able, then your comments with replies will have your user removed as the author and the comment text is replaced with a message that says 'Deleted'. This makes sure that the comment thread remains intact.

5. all images you've ever uploaded to Able are deleted

6. all images and posts are purged from our edge cache

7. you will be sent an email to confirm that your account has been deleted

8. within a few days your any database backups that contain your data will expire and be deleted

Reporting issues

If you experience any issues with deleting your accounts, please email [email protected] or raise an issue in our suggestion box on GitHub.